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Virgin says it will soon start offering in—app messaging from customer services, with no need to call and fix any issues. The Spending Cap can also be set over the phone, online or in—store. While Virgin Mobile says that all pay monthly customers can take advantage of the Spending Cap, you may need a new SIM card in order for it to work.

It says that this works out as faster on average than Three , Vodafone and O2 , with the ability to download a 1. For more information, take a look at our Virgin Mobile network page.

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The inside line of Google's cheaper take on its Pixel 3 flagship phone. Eyeing Apple's new phone? Here's the contracts that justify the outlay. Samsung's about to show its hand for Get the date in your diary. We look ahead at Samsung's soon-to-land foldable tablet-smartphone hybrid. Virgin Mobile Spending Caps and 4G boost: Five things you need to know Joe Minihane - 26 September Last updated: Virgin Mobile adds more incentives for new and existing customers. Flexible cap on spending.

See all Nokia deals. Was this article helpful? Which network offers the best perks? How to limit your data usage, stop overspending and never run out of mobile data again We show you how to put a plug in the data deluge.

TellyTablet is Wi-Fi only. Information correct at publication. Download from Xbox Live: ISP fees apply; significant storage required. Xbox Live Gold required to play. HDR functionality available with supported games and TVs. Game Pass subscription game selection varies over time. Learn more at xbox. Based on price drop compared to previous month. Available while stocks last. Samsung Galaxy A3 plus Android Tablet offer: The Samsung Galaxy Tab A Tablet will need to be returned with the handset along with its original packaging and all accessories if the order is subsequently cancelled, or is exchanged for a different handset.

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If your Samsung Galaxy Tab A Tablet is damaged on return or you fail to return all the parts and accessories, we reserve the right to charge you for any repair or replacement cost. There is no cash, credit or other alternative to Samsung Galaxy Tab A Tablet; it is not transferable. Tablet is Wi-Fi only and only available in white. Offer ends Service availability is not guaranteed.

Online features of specific games may be withdrawn on reasonable notice - eu. Approved payment method details required. Full terms apply: PSN Terms of Service at eu. Official FIFA licensed product. P20 Pro and Watch GT: Boosted from 30GB. Increased allowance continues as long as you remain on the same plan. Terms and conditions apply. Boosted from 3GB. Boosted from 5GB. SIM Only offers. Continues as long as you remain on the same plan. Boosted from 4GB. Boosted from 15GB. Lowest monthly price: Comparison of our 36 month handset loan agreement and 1GB data, minutes, unlimited texts airtime plan against published standard pricing from major competitors.

Email verify virginmedia. Pay as you go handset sale: Savings claims based on price drop compared to previous price of each handset. Refer a Friend: You must have your friend's permission to share their details with Virgin Media. We will use their details to contact them about this offer only. Friend must purchase through the link we send them not through another channel within 30 days of receipt to qualify. Reward not payable if friend cancels purchase in CSG period.

Data Rollover: Rollover Data is used ahead of your monthly data. Unused Rollover Data expires at the end of that monthly allowance period. Data add-ons excluded. Standard UK messaging video, picture, audio does not deplete data allowance. We welcome new messaging partners to this service. Flexible Plans: Change your airtime plan up or down without penalty at any time during your contract. New allowance and price applies from your next monthly billing cycle until you switch again. Roam Like Home: Fair use policy applies.

See virginmedia. Unlimited plan is for Virgin TV, fibre or home phone customers only, includes unlimited data, and unlimited minutes and texts allowance to inclusive UK numbers for as long as you remain a Virgin TV, fibre or home phone customer. Jersey, Guernsey and Isle of Man mobiles excluded. Acceptable use policy applies.

Please read the following terms and conditions carefully. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions. It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan.

To determine the value of your Device, when placing your order you shall provide a true and accurate description of the Device, including but not limited to the following information:. Device chargers and accessories may not be returned with your Device and hold no monetary value. They shall not form part of the condition and cannot be used to complete the Trade Up process. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us.


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Once a Trade Up order is placed, the Device Quote shall be valid for up to 14 calendar days to enable you to complete your order. If the Device arrives after 14 calendar days from the date the Trade Up order is placed, the Device Quote shall be updated — see section 5. You will be sent a free postage pack via Royal Mail after placing your order; this will normally arrive working days after your Trade Up order has been placed. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device. Proof of sending is not is not proof of receiving.

For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule. We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred. You shall continue to be responsible for such charges; and.

We will not be liable for any damage, confidentiality, loss or erasure of any such data, including personal data, or for any consequences of you not removing your data, including use or disclosure of such data. Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received:.

You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. If you do reject the Revised Value, we shall return the Device back to you free of charge.

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You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan. For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan. Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely. This balance can be paid by contacting Virgin Media and making a debit or credit card contribution.

Payments in relation to your existing Freestyle Loan will not be taken for up to 30 calendar days from the date your Trade Up order was placed to allow us to process your order. After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email.


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  • If the Device Quote or Revised Value is higher than the balance of your existing Freestyle Loan, a credit for the difference between the Device Quote Value or Revised Value and the outstanding balance of the Freestyle Loan shall be paid into the bank account, used to pay your existing Freestyle Loan monthly payments, within 10 working days. Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations.

    The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services. We reserve the right to modify these terms and conditions from time to time. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions. Ownership of the Device shall only pass to us once we have received the Device and when the Device Quote or Revised Value has been accepted and payment has been dispatched to you.

    Subject to 7. Virgin Media and West One reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services. This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England. Ends 18th February! Days Hours Mins Secs. Check it out. Fancy 3x the data? Take a look at our scorching SIM Only offers. Great reasons for choosing Virgin Mobile. Already with us?

    The legal stuff Classic Contracts: Welcome to Virgin Media Protect, brought to you by Asurion. Virgin Media Protect consists of: Mobile phone insurance covering loss, theft and damage please see the Insurance Terms and Conditions below for further details. Insurance Terms and Conditions. Nobody likes reading the small print, but to avoid any surprises, please: Insurance Terms and Conditions - for customers joining from 14 May onwards.

    Your cover. Virgin Media Protect gives worldwide cover to protect your device against: You can buy Virgin Media Protect provided: The cost of cover. What's not covered. Any device other than one purchased from Virgin Media and shown on your welcome letter unless replaced by us or replaced under manufacturer warranty. Any claim if you haven't paid your insurance premium.

    If you haven't paid a premium but your policy hasn't yet been cancelled, we'll process your claim if you pay the outstanding amount. The excess fee you have to pay to complete a successful claim The cost of any calls, texts, data usage or downloads on a lost or stolen device. A third or subsequent claim in any month period.

    Accessory-only claims. Accessories other than the battery, mains charger and any hands-free kit that came with the device. Cosmetic damage — where the device works as normal, except where you are claiming for a cracked screen. Damage caused by making alterations to the device or acting against manufacturer guidelines. The cost of any repair to your device unless we instruct it.

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    Any fault that happens within the manufacturer's warranty period where the manufacturer covers you against certain operating failures. Any malicious or deliberate damage caused by you or somebody you have authorised to use the device. Any losses or consequences you face as a result of being without your device. Loss or corruption of any kind of app, software or digital content other than standard manufacturer software. Confiscation of your device by a finance company or government agency such as the police.

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    Any claim that we find to be fraudulent. If we settle a claim that's later found to be fraudulent we may take action to recover our costs. Your SIM card. Making a claim. We recommend you report any stolen device to the police, as we have the right to require a crime reference number to complete your claim. We accept MasterCard and Visa debit or credit cards.

    If you report a claim to us more than 90 days after discovering the loss, theft, fault, breakdown or damage to your device, we will still consider your claim, but it may impact our ability to assess your claim and could, in some cases, result in it being declined. We will ask you to provide relevant information to support your claim. When you make a claim, we'll block any lost or stolen device automatically before sending a replacement.

    We won't be able to complete your claim until you agree to our blocking that device. Once your claim is completed, we and only we can unblock that device. We aim to send a next-day 'as new' replacement for claims approved before 8. For claims accepted outside of these times, you will receive your 'as new' replacement phone within 2 days. This excludes: Claims made or deliveries that fall on a Bank Holiday. Any delay caused by something outside our control like extreme weather, natural disaster, epidemic or crime, and supply shortages affecting the industry e.

    Please make sure someone is in to sign for the delivery. Your replacement comes with: A month warranty The usual device accessories, if yours were involved in the incident or we provide you with a different model replacement Prepaid packaging to return any damaged or faulty device minus the SIM card, battery and charger. Cancelling your cover and changes to the policy. How to complain. Who provides this cover. How we will communicate with you. Contact Details. Personal information we collect when you use our services is needed for the following purposes: Where to turn with questions If you have any questions on this notice, please contact our Data Protection Officer by postal mail or email anytime.

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